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Rattan Land Terms and Conditions

The use of our website is governed by our terms and conditions, and by using and/or ordering goods from our website you are agreeing to be bound by the following terms and conditions set out below, and that these Terms and conditions are governed exclusively in the jurisdiction of English Law.

To obtain a copy of or if you have any regarding our terms and conditions please contact HELP URL or phone us on PHONE NUMBER

In order to ensure that all product data is up to date at all times we reserve the right to amend Items, prices, availability and descriptions at any time and without notice. Whilst we endeavour to ensure that all info and product data and pictures are an accurate representation of the our products, minor variations in size, design or colour may occur.

When we request information from you, it is your responsibility to provide entirely accurate information. We will not accept responsibility for any costs that may occur as a result of you providing inaccurate or incomplete information.

Whilst we make all efforts to ensure our website is free of viruses, however We take no responsibility for loss or damage to files or computer equipment as a result of visiting our website.

If it becomes necessary we may have cause to terminate access to our website, if required we shall do this at our discretion and without notice.

None of our terms and conditions affect your statutory rights.

We will not be held responsible for any loss of any kind whatsoever that may occur as a result of using our website, or buying or using any of our products. This includes but is not limited to any costs, wages, inconvenience or goodwill.

We reserve the right to hold buyers responsible for any loss or costs we suffer or incur as a result of you not complying with these terms and conditions.

We will not share your information (unless previously authorised by you) with any third party individual or company. Your information will only be shared with those parties directly necessary to complete and deliver your order, including but not limited to the courier and the payment processor.

Trademarks & Copyright
Our website is only available for personal or non-commercial use. Unless otherwise stated you must assume the contents of this website are protected by international copyright law.
No trademarks contained or promoted on this site may be used without the express written permission of Rattan Land

Ordering & Delivery
Every reasonable efforts is made to keep your payment details secure, but in the absence of neglect we will not be liable if a third party is able access the data you provide when assessing or ordering from the site. By using and/or ordering from our site you agree to take full responsibility for protecting your data from unauthorised use by a third party, including responsibility for any damage or losses incurred as a result of visiting our site.

We make all efforts to accept all orders, subject to sufficient funds being available in the buyers nominated account, there may however be circumstances where we cannot accept an order, we accept no liability if we unable to accept an order.

Any delivery dates we specify are intended as estimates only and are not guaranteed. We will do our best to ensure that your order is delivered within the timeframe promoted on this site and when you placed your order. Under no circumstances will we compensate or be held responsible for any cost or inconvenience that may be incurred due to delays with delivery of your purchase.

It is crucial that you the customer check items on arrival as you will be asked to sign for them as 'received in good condition'. If for any reason the goods are damaged on arrival you can refuse them at point of delivery, or you can note any issues on the delivery note and contact us before opening the item.

We ask all customers to double check their item fully for damage before opening and to contact us within 1 working day of delivery if they believe the item has been damaged by the courier.
Cancellations and Returns
We offer customers a grace period of 7 days from delivery where we will allow you to cancel your purchase and return your unused items(s) for a refund of the full purchase price (including original shipping costs). Please email or write to us if you wish to cancel your purchase within the 7 day period.

You will also be reminded of your right to cancel under the Distance Selling Regulations within your order confirmation email.

The buyer assumes all cost and responsibility for packaging and arranging the return of goods. 

While the quality of our goods is assured, we cannot guarantee suitability for all individuals.